IT Support Service Desk Specialist

Summary

Join Improvado's growing technology team as a highly motivated IT Support / Service Desk Specialist. This role is perfect for early-career tech professionals passionate about IT systems, security, and supporting the infrastructure of an AI-driven platform. You will provide first-line IT support, administer Google Workspace and Atlassian tools, support employee onboarding/offboarding, improve support processes, assist in IT automation, and contribute to basic InfoSec tasks. Improvado offers a fully remote position with flexible hours, 27 days of PTO, optional relocation to Latin America, and opportunities for professional development and stock options. The company boasts a strong product-market fit and a fun, open startup environment. You will work with enterprise-grade infrastructure and have opportunities for rapid career growth.

Requirements

• 1–3 years of experience in IT support or a similar role, preferably within a startup
• Practical experience with Google Workspace, Jira, Notion, and familiarity with Make or similar tools
• Comfortable with both Windows and macOS environments
• Basic scripting skills in PowerShell, Bash, JavaScript, or Python
• A foundational understanding of IT systems, APIs, and cloud services
• Strong communication skills with the ability to work autonomously in a remote setting
• Enthusiastic about working in a fast-paced, async-first, international startup environment

Responsibilities

• Provide first-line IT support: resolve software, VPN, and network issues via email, chat, and the Service Desk
• Administer Google Workspace: manage user accounts, access controls, Gmail, Drive, and Docs
• Manage Atlassian Jira and Notion: maintain workflows, automations, templates, and guide users
• Support employee onboarding and offboarding: set up devices, accounts, and maintain IT documentation
• Improve support processes: draft help guides, document workflows, and enhance IT procedures
• Support IT automation initiatives: maintaining existing automations and building new with no/low-code
• Assist in basic InfoSec tasks: manage access controls, support security monitoring, and aid in incident response

Preferred Qualifications

• Basic scripting (PowerShell, Bash, JavaScript, Python)
• Familiarity with InfoSec fundamentals (e.g., IAM, SSO, RBAC)
• Experience within Agile or DevOps workflows
• Contributions to side projects, particularly in IT or automation

Benefits

• Fully remote position (with flexible working hours)
• 27 days of PTO per year
• Optional relocation to Latin America after successful completion of the probationary period
• Extremely fun & open startup environment
• Professional development reimbursement
• Chance to get the company's stock options in the future
• Work directly with enterprise-grade infrastructure and IT systems
• Play a pivotal role in ensuring secure and efficient operations across the company
• Opportunity for rapid growth into roles like IT Project Manager or Information Security Officer