Help Desk Support Specialist

Summary

The Help Desk Support Specialist position at Dahlgren Naval Surface Warfare Center involves providing customer support and technical assistance to RDT&E Network users. The role requires DOD Secret Security Clearance, Active CompTIA Security+CE or equivalent IAT Level II Certification, and 1 year of similar experience. The salary is $60K (depending on experience) and the position offers full-time employment with benefits.

Requirements

• DOD Secret Security Clearance
• Active CompTIA Security+CE or equivalent IAT Level II Certification
• 1 year of similar experience

Responsibilities

• Provide on-site desktop support as needed, provides general help desk support for User Assistance
• Provide phone support to users to resolve issues relating to RDT&E connectivity and RDT&E Active Directory domain account User Management
• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database
• Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate
• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance
• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity

Benefits

Full-time employment with benefits