IT Support Specialist

Summary

Join Gen4 Dental Partners as a remote L1/L2 Technical Support Specialist, providing comprehensive IT support across multiple locations. Maintain and troubleshoot computer systems, resolve technical issues for end-users, and provide remote assistance. You will also onboard new employees, create technical documentation, and install/configure software and hardware. The ideal candidate possesses proven experience in a similar role, strong problem-solving skills, and familiarity with various IT systems and software. Competitive pay and a comprehensive benefits package are offered after 30 days of full-time employment. This role requires excellent communication and organizational skills and the ability to work both independently and collaboratively.

Requirements

• Proven experience as a Support Specialist, Sys Admin, or similar role
• Resourcefulness and problem-solving aptitude
• Understanding of IT policies and procedures
• Experience with PC/Server Hardware/software, networks (LAN, WAN, Wireless)
• Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Familiarity with Connectwise PSA (Manage) and other ticketing systems
• Familiarity with remote access tools such as ScreenConnect, TeamViewer, or similar
• Knowledge in Microsoft Office 365 apps, O365 Administration, and Azure
• Experience with RingCentral, 8x8, or other telephony solutions
• Ability to work both independently and collaboratively

Responsibilities

• Maintaining the various computer systems owned or operated by the company
• Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications
• Providing remote support through use of the telephone, Microsoft Teams, or remote access
• Providing new employees with required hardware and appropriate access to the company’s computer systems
• Drafts checklists, processes, and knowledge base documents for help desk and other support staff; contributes to internal wiki with the creation of technical documentation, manuals, and IT policies
• Install and configure software and hardware
• Troubleshoot issues and outages
• Upgrade systems with new releases and models

Preferred Qualifications

• Knowledge of Dental Industry Hardware and Software is a plus
• Professional IT certifications are a plus (e.g., MCSA, Network +, Sec +, etc)

Benefits

• Competitive pay
• Comprehensive benefits package available on the 1st of the month after 30 days of employment for full-time employees