IT Support Specialist

Summary

Join Modernizing Medicine (ModMed), a fast-growing healthcare technology company, as an IT Support Specialist! You will be the primary point of contact for internal IT issues, troubleshooting hardware and software problems, and providing exceptional customer service. Responsibilities include managing service requests, providing training, maintaining documentation, and staying current with IT systems. The ideal candidate possesses experience supporting various operating systems and technologies, strong communication skills, and a willingness to work a rotating on-call schedule. ModMed offers a competitive benefits package including comprehensive health insurance, 401k matching, generous paid time off, and professional development opportunities. The company boasts a positive work environment and a global presence.

Requirements

• Experience supporting Apple, Linux, Windows and BYOD environments
• Experience supporting LAN/WAN networking and mobile computing environments
• Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc
• Experience supporting SaaS applications (G Suite, RingCentral, Zendesk, Okta, etc)
• Some knowledge of scripting in Bash, Python, Powershell, etc
• Strong customer service, organizational, prioritization, multitasking and communication skills
• A willingness to be flexible and adaptable to changing priorities and schedules
• Be available for an on-call rotational schedule that spans a week at a time

Responsibilities

• Manage service requests submitted to the service desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible
• Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team
• Answer IT related questions, provide advice and training to users
• Maintain user training manuals and procedures
• Log support requests for continued problem resolution and tracking. Maintain one-to-one contact with users throughout the lifecycle of an incident or request
• Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience

Preferred Qualifications

• CompTIA A+ and CompTIA Network+ preferred
• Previous work experience in a corporate environment is preferred

Benefits

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees
• Allowances: Annual wellness allowance to support your well-being and productivity
• Earned, casual, and sick leaves to maintain a healthy work-life balance
• Bereavement leave for difficult times and extended medical leave options
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind
• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters