IT Support Specialist

Summary

Join Onebrief, a rapidly growing Series B tech company revolutionizing military operational planning, as an IT Support Specialist. You will be a key member of our IT department, providing essential technical support and assistance to ensure smooth IT operations. Responsibilities include troubleshooting hardware and software, conducting system maintenance, managing IT equipment, and assisting users with IT issues. The ideal candidate possesses experience in IT help desk or system administration, excellent communication skills, and a strong desire to learn. You will report to the Director of Infrastructure and contribute to a collaborative and innovative environment.

Requirements

• Minimum of 1 year of IT work experience in a help desk or IT support role in startup environment
• Strong knowledge of computer systems, networks, and commonly used software
• Excellent communication skills
• US Citizenship
• Ability to travel up to 10% of the time

Responsibilities

• Serve as the first point of contact for users seeking technical assistance
• Liaise with internal users and external vendors to resolve technical issues
• Onboarding and off-boarding of employees including new user training
• System maintenance of our various SaaS platforms
• Manage company assets both physical and digital, including laptops
• Manage access to various IT systems and applications
• Provide tier 1, 2, and 3 IT support, and conduct root cause analysis when necessary
• Codifying adhoc IT process and writing supporting documentation
• Adhere to and enforce company policies regarding cyber security
• Conduct regular system audits and preventive maintenance

Preferred Qualifications

• 2 years of IT work experience in a help desk or IT support role
• Experience in a system administration role
• Degree in computer science or an IT certification from a recognized organization such as CompTIA A+
• Experience with macOS, Windows, Google Workspace, Slack, and other SaaS tools