Remote IT Support Specialist
at Smartly.io

Summary

Join a team of over 800 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback.

Requirements

• 3 to 5 years experience in an IT support role
• Familiarity with basic security and compliance policies
• Strong troubleshooting skills and knowledge of common operating systems (Windows, macOS, iOS)
• Familiarity with basic networking concepts and mobile device management (Workspace One)
• Familiarity with API and data exchange protocols
• Excellent customer service and communication skills
• Ability to work independently in a fast-paced environment

Responsibilities

• Diagnose and resolve various IT issues, including hardware issues, software conflicts, and network connectivity problems
• Help keep our physical and data assets secure by following our security and device policies
• Manage user accounts and permissions in Google Workspace
• Assist with deploying and maintaining SaaS applications and mobile device management (MDM) solutions
• Provide remote and on-site technical support as needed
• Assist in the device lifecycle process - renewing new devices and recycling old devices
• Collaborate with a supplier that can supply our Apple devices in the Apple Business Manager
• Collaborate with our Workplace Office Managers to ensure our devices and office are physically secure

Benefits

• Inclusive Culture: Join a team of over 800 Smartlies representing more than 60 nationalities across 24 locations in 13 countries, we foster a culture built on trust, transparency, and open feedback
• Global Impact: Be part of a company making a global impact, directly influencing our customers and business growth
• Wellbeing Focus: Enjoy generous healthcare packages, mental health services, and a healthy work-life balance with paid holidays and family leave
• Total Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and ample career development opportunities
• Hybrid Workplace: Experience a hybrid work model, balancing office and remote work, with the option to work abroad for up to 30 days