Remote Customer Support Specialist
at HealthJoy

Summary

Join our talented team driving towards a mission that impacts every single one of us - even you! We're a healthcare company that guides employees to affordable, high-quality healthcare by consolidating our clients' health and wellness strategies into a simple, unified digital experience. This leads to healthier employees and a healthier bottom line.

Requirements

• Experience 6+ months
• Experience in the Customer Support/Service field would be a plus
• Proficiency in English language (Upper-Intermediate+ level)
• Strong critical thinking skills (ask questions, gather relevant information, think through solutions and conclusions)
• Ability to adapt to frequent change
• Exceptional communication skills (understands and leverages the most effective channels for communicating with others (internally and externally)
• High level of Empathy (presented in daily interactions with customers and peers)
• Good computer literacy skills in Office Suite and Google Programs
• Ability to work sufficiency both individually and as part of the team
• Solid level of Accountability (follows through on commitments, take responsibility for work, and delivers work on time)

Responsibilities

• Process the members’ requests (tickets) and deliver the quality product within the shortest time possible
• Interact with members via telephone and chat to assist and support an appropriate level of care
• Search for doctors, clinics and other healthcare facilities that suit the members’ needs most accurately
• Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members
• Provide WOW-experience and care to HealthJoy’s American customer base

Benefits

• Health insurance coverage for employees at 100% and for their spouses at 50%
• 20 paid vacation days per 12-month period, paid days for sick-leaves
• Base salary, which grows as you grow in HealthJoy
• Bonuses, the amount of which depends on the individual KPI
• Life event bonus, bereavement support, and a complete tax compensation
• English classes with a native speaker
• Corporate L&D platform to support professional development
• Internal and external educational events for our employees
• 20 sessions of personal therapy per year are available to every employee, and additional mental health lectures from the comfort of your home
• Happy hours, team buildings and team meetings
• Various educational and recreational events
• Corporate discounts and various special proposals at Sport Life gym