IT Support Specialist

Summary

Join Temporal as a Junior IT Support Specialist and provide comprehensive technical support to employees. Collaborate with various teams, including IT, Security, HR, and others, to address technical issues, manage system access, and assist with onboarding and equipment procurement. This full-time, remote position requires a beginner-to-intermediate understanding of macOS and Windows operating systems and productivity tools. You will triage and resolve IT support requests, manage endpoints and SaaS environments, and create and maintain documentation. Occasional travel to company events may be required. The role offers a competitive salary, equity participation, and a comprehensive benefits package.

Requirements

• Bachelors Degree (any) or equivalent work experience in IT Support
• Beginner-to-intermediate level understanding of common operating systems (macOS & Windows) and productivity tools (Google Workspace, Slack, etc.)
• Demonstrated ability to communicate and collaborate effectively with technical and non-technical individuals
• A bias to action and a history of self-education

Responsibilities

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on customer satisfaction
• Provide primary IT support and manage our standard endpoints (macOS & Windows) and SaaS environment (Google Workspace, Entra ID, Slack, Zoom, Atlassian, etc.)
• Assist with employee account provisioning, hardware procurement lifecycle, and access requests for third-party software
• Create and maintain documentation around standard operational procedures, best practices, and how-tos
• Collaborate with other teams (particularly Security, HR, Engineering, and Executive Assistants) on various projects & problems
• Occasional travel to company events and local onsite work

Preferred Qualifications

• Experience in IT Support, particularly experience managing Google Workspace, IDPs (Okta or Entra ID), macOS, device management tooling
• Experience working with executives and engineers
• Programming experience sufficient for scripting and automation

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
• Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com
• Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness
• $3,600 / Year Work from Home Meals
• $1,500 / Year Career Development & Learning
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $500 / Year Professional Memberships
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness