IT Support Technical Assistant

Summary

Join our team as a Technical Operations Manager to oversee our suite of business applications and provide crucial support to our CEO. This pivotal role involves maintaining and optimizing our technical infrastructure and contributing to various business operations. You will ensure seamless application integration, optimize workflows, provide user support and training, maintain security protocols, and assist the CEO. The ideal candidate is highly organized, technically proficient, adaptable, and comfortable working in a fast-paced environment. Flexibility in hours is required to support global teams. This is a full-time, permanent position with a comprehensive benefits package.

Requirements

• Strong understanding of SaaS applications, particularly those listed in the role responsibilities
• Bachelor's Degree: Preferably in Computer Science, Information Technology, or a related field
• 3+ years in a similar role managing multiple business applications and providing technical support
• Excellent written and verbal communication skills in English
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues
• Flexible mindset to work in a fast-paced environment and quickly learn new technologies

Responsibilities

• Ensure seamless integration and operation of all managed applications
• Troubleshoot issues and implement best practices for system efficiency
• Continuously improve workflows and processes related to our tech stack, enhancing productivity across the organization
• Provide technical support to team members
• Develop training materials to maximize the effective use of our applications
• Maintain robust security protocols across all platforms and ensure compliance with relevant data protection regulations
• Act as a key support to the CEO in various business areas, providing data-driven insights and operational assistance as needed
• Lead by example in a fast-paced, dynamic environment, displaying resilience, adaptability, and the ability to set and achieve ambitious goals under tight deadlines
• Work flexible hours to accommodate various time zones, supporting global teams across the U.S., Europe, and beyond

Preferred Qualifications

• Experience with API integrations and basic scripting
• Independent and proactive, with demonstrated energy, intelligence, and resourcefulness
• Ownership and accountability of work, with pride in quality output
• Extremely high attention to detail in all aspects of the job
• Comfort with repetitive tasks and ability to follow through consistently
• Flexibility to work in an unstructured environment and switch between tasks as needed
• Strong preference for quality over speed in work output
• Genuine enjoyment of work and desire for growth and challenges
• Quick learner and tech-savvy, able to adapt to various systems and applications
• Professional demeanor capable of impressing international clients and partners
• Enthusiasm for engaging with new companies and individuals globally
• Resiliency and not overly sensitive to direct communication styles
• A people person who can lead by example, inspire teams, and foster a positive, motivated work environment
• Strong critical thinking skills with a first-principles approach to solving complex problems
• Excellent interpersonal skills and the ability to build and maintain relationships both within and outside the organization
• A deep understanding of and respect for cultural diversity when working with global teams
• The ability to thrive in a fast-paced, ever-changing environment, making sacrifices when necessary to push for results

Benefits

• Paid annual leave
• Paid sick leave
• Public holidays observed
• Afternoon off on your birthday
• Flexible, remote work environment
• Opportunity to play a key role in a rapidly expanding organization
• Collaborative and innovative company culture that values intelligence and career growth