Technical Support Representative

Summary

Join Granicus, a leading GovTech company, and contribute to building technology that connects governments and their constituents. This technical support role requires a minimum of two years of experience in a similar position within a technology/software company. You will be responsible for ensuring data security and privacy, utilizing ticketing and CRM systems, and providing excellent technical support. The role demands strong problem-solving, communication, and time-management skills. Granicus offers a remote-first work environment and a commitment to continuous learning and self-improvement. We encourage applications even if you don't meet all requirements; we value diversity and inclusion.

Requirements

• Minimum 2 years of experience in a similar technical support role working for a technology/software company
• Prior experience of ticketing and CRM systems such as Zendesk, JIRA, or Salesforce
• Excellent written and verbal communication skills
• Strong problem solving and analytical skills to identify and resolve technical issues
• Highly autonomous, self-driven and curious with the ability to work independently or in a team environment
• Strong time management skills with the ability to prioritize tasks and meet deadlines
• Flexible and adaptable to rapidly changing work environments and technologies
• A commitment to continuous learning and self-improvement
• Reliable and fast internet connection
• Advanced knowledge of computer hardware and software, operating systems, and common software applications
• Understanding & Experience with Backlog Management practices focused on Customer Experience

Responsibilities

• Maintain Granicus information security by preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets
• Ensure the data privacy of employees and customers, and complete required privacy training

Preferred Qualifications

• Hold a Technical degree in Computer Science
• Relational database experience (MSSQL & PostgreSQL preferred)
• Experience with administering servers and embedded systems
• Knowledge of SaaS or web-hosted software

Benefits

Remote-first company with a globally distributed workforce