IT Support Technician

Summary

Join Henry Meds as an IT Support Technician and play a crucial role in maintaining our IT infrastructure and employee experience. You will be the first point of contact for IT-related queries, resolving issues related to employee equipment and accounts. Responsibilities include scripting and automation, maintaining and patching machines, setting up new accounts and hardware for onboarding, and breaking down accounts for departing employees. You will also investigate and resolve support tickets, provide training, and administer employee-facing systems. This fully remote position offers a casual culture, generous PTO/benefits, and the opportunity to make a direct impact in a fast-growing startup.

Requirements

• 1-3 years experience as an IT Support Technician, with a strong focus on end-user support
• Must be available to work until 5:00 PM US Pacific Time
• Experience in supporting both macOS and Windows environments
• Experience working with an MDM solution like Hexnode, Jamf, Intune, etc
• Excellent problem-solving skills and the ability to work under pressure
• Eager to learn and adapt to new technologies
• Strong communication and interpersonal skills
• A team player with a proactive and positive attitude

Responsibilities

• First point of contact for IT-related queries, resolving issues related to employee equipment
• Scripting and Automation: Maintaining and deploying scripts via MDM and automating processes to improve efficiency and effectiveness in resolving IT issues
• Maintenance & patching of all Windows and macOS machines using our Hexnode MDM
• Assist in the setup and ongoing support of all software and hardware, ensuring they are up to date, secure and functional
• Set up new accounts and hardware for new employees, ensuring a smooth onboarding experience
• Breaking down accounts and arranging for return of equipment for employees leaving the company
• Investigate and resolve employee support tickets related to hardware, software, and malware issues promptly and efficiently
• Provide training to employees to enhance their understanding of IT services and security best practices
• Admin of various employee-facing systems such as Google Workspace, Slack, and ZenDesk Talk, ensuring their smooth operation and accessibility
• Maintain clear and effective communication with colleagues, understanding their needs, and providing timely IT support

Preferred Qualifications

• Experience working with vendors and escalating issues
• Experience with VOIP Technologies
• Familiarity with scripting languages such as Python, Bash, or PowerShell
• IDP Experience (Rippling, Okta, Entra ID, etc)

Benefits

• Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
• 401(k) with matching contributions beginning your first day
• Unlimited PTO (target of 4 weeks), 6 floating holidays, and 4 company observed holidays
• Fully remote position with occasional travel
• Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day