IT System Administrator I

Summary

Join Intelligent Technical Solutions as a System Administrator I and become a pivotal member of our team, providing both onsite and remote IT support to our clients. You will play a critical role in maintaining high standards of IT service by handling a wide range of tasks, from system updates to troubleshooting. This position requires strong problem-solving and customer service skills, along with a detail-oriented approach. We offer competitive pay and a comprehensive benefits package. Apply now to begin your journey with us!

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have experience with Server 2012 to 2022
• Have experience with VMWare and Hyper V Virtualization
• Have experience supporting M365 and Azure
• Have a minimum of three years experience in IT Support or a similar role
• Have basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Be proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a valid driver's license, vehicle insurance, and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve server issues of any kind
• Resolve basic and intermediate networking issues
• Serve as escalation point for technicians

Preferred Qualifications

• Have experience with Managed Service Providers (MSPs)
• Have Active Server Certifications

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)