IT Technician I/II

Summary

Join Intelligent Technical Solutions as our Technician I/II and become a pivotal member of our team, providing both onsite and remote IT support to our clients. You will be a collaborative problem-solver with excellent customer service skills, handling a wide range of technical issues, from system updates to troubleshooting. This role requires experience in Windows and Mac OS troubleshooting, helpdesk support, and proficiency in various applications and software. We offer competitive pay, starting at $23 per hour, along with comprehensive benefits including paid time off, health plans, life and accident insurance, and company-paid training and certifications.

Requirements

• Have experience with Windows and Mac OS troubleshooting
• Have prior experience in Helpdesk support or a similar role
• Be skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Be proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Have a valid driver's license and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind with little or no assistance
• Resolve printer issues of any kind with little or no assistance
• Resolve standard business application (Office, etc.) issues of any kind with little or no assistance
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Perform basic networking troubleshooting related to desktop connectivity
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

Have experience with Managed Service Providers (MSPs)

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement