Remote ITAM Servicenow Architect

Summary

The job involves assessing legacy ITAM tools, designing ServiceNow ITAM architecture, configuring custom scripts and workflows, data migration, quality assurance, training sessions, collaboration with stakeholders, post-implementation support, and more. The ideal candidate should have a Service Now Certified Technical Architect (CTA), ITIL V4 Foundation, proven track record with ServiceNow, experience in an enterprise environment, excellent communication skills, and a passion for continuous personal development.

Requirements

• Service Now Certified Technical Architect (CTA)
• ITIL V4 Foundation
• Proven track record with ServiceNow and able to demonstrate an expert level of technical and functional knowledge of the Now Platform across the ITSM, ITAM, ITOM Product Lines
• Proven track record of implementations and successful adoption of ServiceNow including Cloud
• Experience in an enterprise environment with multiple integration points
• Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
• Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
• Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences
• Deep understanding of service value for customers and driving continuous improvement through automation
• Demonstrates exceptional technical expertise of the NOW Platform
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation
• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues
• Demonstrates a passion for and commitment to continuous personal professional development

Responsibilities

• Assessment and Analysis: Evaluate the legacy ITAM tool & Understand ServiceNow HAM capabilities
• Solution Design: Plan the architecture for ITAM in ServiceNow & Collaborate on data mapping, develop integration strategy
• Configuration and Customization: Configure ServiceNow HAM & develop custom scripts and workflows
• Data Migration: Oversee data extraction and transformation & Validate data loading
• Quality Assurance: Develop and execute test scenarios & Resolve migration issues
• Training and Support: Conduct training sessions & Create technical documentation
• Collaboration and Communication: Collaborate with stakeholders & provide regular project updates
• Post-Implementation Support: Implement monitoring processes & address post-implementation issues promptly

Benefits

• The opportunity to work in a modern environment
• A competitive compensation & benefits package
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth