Solution Architect

Summary

Join NewRocket, a global ServiceNow partner, as a ServiceNow Solution Architect specializing in ITAM & Discovery, CMDB, and Custom Integrations. Lead and mentor a team of Software Engineers, implementing and developing customizations for large-scale projects. Interface with stakeholders to gather requirements, customize applications, and facilitate rollouts. Leverage expertise in Flow Designer, Business Rules, Scripting, and Integrations. Mentor team members, participate in testing, and maintain documentation. NewRocket offers ServiceNow training and certification opportunities, fostering innovation and achieving customer goals.

Requirements

• 7+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery & CMDB
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources
• Ability to create technical design documents and user documentation
• Adapts quickly in a fast-paced environment!
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
• The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
• Strong experience with ITAM processes and can guide customers through understanding technical solutions to their business requirements
• Strong experience with ITAM, Discovery & CMDB and can guide customers through understanding technical solutions to their business requirements

Responsibilities

• Lead and mentor a team of Software Engineers who provide the development of project professional services for customers
• Implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects
• Interface with end-users, IT teams and key stakeholders to gather systems requirements for ITAM (SAM & HAM), Discovery & CMDB experience
• Customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Mentor project crew members by managing peer reviews and provide technical guidance
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

Preferred Qualifications

• ITIL Foundation
• ServiceNow CSA and CAD