Bounteous is hiring a
Java L2 Support Specialist

Summary

The job is for a Technical Support Engineer at Bounteous x Accolite. The role involves troubleshooting customer issues, creating bug reports, and monitoring system components. Preferred qualifications include experience in software development, production management, Unix/Linux environments, Java, SQL, and scripting languages.

Requirements

Bachelor’s degree (or local equivalent) and 1-3+ years of software development and production management experience required

Responsibilities

Take stock and ownership of customer-reported issues, understand the issue/scenario reported in the case, identify solutions for reported issues/scenarios from a knowledge base, communicate with stakeholders within agreed turnaround times (TAT), guide and respond to questions from Level 1 or Level 3 resources, see logs/error messages provided in cases, relate them to code to arrive at possible solutions and suggest to case reporter, OR escalate to Level 3 support team as needed, reproduce reported issue/scenarios in a lab environment, create detailed bug reports in bug tracking system, document and prepare runbooks, monitor predefined jobs, processes, queues, DB procedures, log files/error messages, and alerts, as well as any other system components that are needed to monitor healthy functioning of the system, identify and suggest additional monitoring tools/processes that may support better upkeep of the system

Preferred Qualifications

Solid knowledge of Unix/Linux environments; ability to monitor applications and verify logs to determine underlying issues, Strong understanding of Java: ability to write simple code and identify bugs, Experience with SQL, working in one relational database required; ability to understand and write SQL queries, Computer Science concept of data structures in practical use cases, Proven ability to problem solve in a development or production environment, including experience observing patterns, analyzing root cause, and proposing solutions, Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders, Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar, Experience in the Financial Service Industry a plus, Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud a plus, Degree in Computer Science a plus, Experience working with Kafka/MongoDB/Micro services based architecture a plus

Benefits

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas