Remote Jenzabar Administrator

Summary

Join our dynamic information technology team as a seasoned Jenzabar ERP Administrator, contributing to technological advancements at client colleges and universities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in system administration with significant expertise in managing Jenzabar ERP systems (EX, CX, J1)
• Extensive experience in Windows or Linux operating systems and in a virtualized environment
• Strong proficiency in SQL, T-SQL, and database administration, including performance tuning and best practices
• Demonstrated ability to analyze complex problems, develop strategic solutions, and implement changes effectively
• Excellent communication and documentation skills, capable of managing multiple priorities and engaging with technical and non-technical stakeholders
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team, managing multiple tasks and priorities effectively
• Prior experience in coordinating meetings and facilitating group discussions

Responsibilities

• Administer, configure, and optimize Jenzabar ERP systems (EX, CX, J1)
• Conduct regular system updates and monitor and test backups
• Regularly monitor system performance, and troubleshoot any issues that arise
• Create, maintain, and disseminate detailed documentation and instructions for system configurations, operations, and troubleshooting procedures
• Prepare and deliver frequent status reports detailing progress, issues, and roadblocks
• Manage data migrations, refresh development servers with current production data (clones)
• Ensure the highest standards of data integrity and security in collaboration with campus stakeholders
• Respond promptly to service tickets and user queries, providing timely technical support and escalating complex issues as necessary
• Architect, install, configure, and upgrade SQL Server and other relevant database technologies according to best practices and organizational guidelines
• Customize and configure the ERP system to meet specific institutional needs approved by the CIO or designated governance bodies
• Engage with various departmental teams to gather requirements, troubleshoot system issues, and implement solutions that streamline processes and enhance operational efficiency
• Provide guidance and mentorship to client System Administrators and CampusWorks team members

Preferred Qualifications

• Leadership experience in managing technical projects, with a focus on enterprise application support
• Experience in developing and executing strategic technology plans that align with institutional goals
• Proficiency in other database systems is a plus, like MySQL, Informix, and Oracle
• Proficiency in SQL Server Reporting Services, Appeon Infomaker, and/or other reporting platforms
• Willingness to adhere to best practices related to change management, coding standards, software development lifecycle, customization documentation, and knowledge management in general
• Experience supporting other higher education software applications and/or their integrations with their ERP, like Canvas
• Additional certifications in Microsoft, VMware, or related technologies
• Experience with scripting languages and understanding of network architectures