Jira Administrator

Summary

Join dLocal, a global payments company, and become a key member of our team. You will manage and maintain our JIRA Cloud instance, ensuring optimal performance and user experience. This role requires advanced JIRA administration skills, troubleshooting abilities, and excellent communication. You will collaborate with teams, create reports, and implement best practices for governance and security. We offer a flexible, remote-first work culture with various benefits, including travel, health, and learning opportunities. Be a part of a diverse, international team making a global impact.

Requirements

• Advance knowledge of JIRA Cloud administration (project creation, workflow editing, user management)
• Familiarity with JIRA Service Management for handling service requests and tickets
• Ability to troubleshoot common and advanced JIRA issues
• Clear written and verbal communication skills to interact with both technical and non-technical users
• Detail-oriented mindset for maintaining data integrity and documentation
• Experience with automation (e.g., JIRA Automation, scripting add-ons)
• Understanding of Agile methodologies (Scrum/Kanban)
• Prior experience in a helpdesk environment

Responsibilities

• Manage user access, roles, and permissions
• Create and maintain projects, workflows, schemes, and custom fields
• Configure issue types, screens, and layouts based on requirements
• Respond to JIRA configuration requests via JIRA Service Management
• Provide timely communication and solutions
• Troubleshoot user issues, escalating complex problems as needed
• Set up or modify workflows to meet project needs
• Implement best practices for governance, permissions and security
• Oversee integrations and add-ons (e.g., Tempo, ScriptRunner, Confluence)
• Create and maintain reports, filters, and dashboards
• Help teams extract insights and metrics
• Ensure data integrity and consistent reporting
• Update documentation on configuration, processes, and best practices
• Provide basic training and quick-tip sessions for users
• Propose enhancements to optimize JIRA usage
• Stay current on new features and integrate them into workflows
• Collaborate to streamline processes and automate repetitive tasks

Benefits

• Flexible, remote-first dynamic culture
• Travel benefits
• Health benefits
• Learning benefits