Product Operations Analyst

Summary

Join Sprout Social's IT team as a Salesforce Product Operations Analyst and bridge the gap between Corporate IT, Revenue, Marketing, and Finance teams. You will maximize the efficiency of product-related processes within the Salesforce ecosystem, ensuring seamless product data management and providing Salesforce administration support. Collaborate with the Product Manager on requirements, user stories, and releases, while monitoring support channels and triaging work. Create process maps, user guides, and training materials, and identify areas for process improvement. Act as a support system for Product Managers, focusing on operational processes to enable strategic product development. This role requires proven experience in product operations and a strong understanding of Salesforce.

Requirements

• 2 years of Product, Revenue, or Sales Operations (or similar) experience
• Extensive knowledge of workflows used by Sales teams, Lead-to-Quote-to-Cash business processes, and financial data flows
• Demonstrated ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
• Experience with implementing process changes and measuring their impact
• Experience working or building (admin level) within Salesforce (Sales Cloud, Revenue Cloud, CPQ) and managing releases, while following development best practices
• Experience supporting engineering team, product, strategy, and technical discussions

Responsibilities

• Bridge the gap between Corporate IT, Revenue, Marketing, and Finance teams, focusing on maximizing the efficiency and effectiveness of our product-related processes within the Salesforce ecosystem
• Ensure seamless product data management, optimizing workflows, and providing essential Salesforce administration support
• Assist the Product Manager in reviewing requirements, writing user stories, and organizing releases
• Monitor support channels from the business such as Slack and Jira and assist in triaging work
• Craft process maps, user guides, and training materials for new and existing functionality
• Identify processes within the team’s operations to improve/streamline and propose tactical changes to implement
• Analyze existing processes and recommend improvements to increase operational efficiency and improve overall velocity
• Act as a support system for Product Managers, enabling them to focus on the strategic aspects of product development while ensuring that operational processes run smoothly
• Own the operational support and drive to build scalable, maintainable, and reliable processes

Preferred Qualifications

• Excellent analytical and problem-solving skills
• Experience working within an Agile environment through JIRA is a plus
• Comfortable and skilled in navigating ambiguity and communicating across various stakeholder groups
• Experience configuring platform/tool integrations
• Proven ability to translate requirements from Business Stakeholders from various parts of the business and transforming them into detailed requirements and future development opportunities
• Experience with contributing to the development of product documentation and training materials

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter
• Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit)
• Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Sprout offers “Flexible Paid Time Off” and ten paid holidays