Junior Application Support Engineer

Summary

Join Accesa's team of Application Support Engineers and contribute to the stability and performance of critical banking operations for one of Europe's leading financial services providers. You will be part of a dynamic team of 40+ engineers, working on a large-scale project supporting approximately 86.3 million accounts and 164,000 bank workstations. Responsibilities include ensuring system stability, troubleshooting incidents, performing root cause analyses, maintaining banking applications, and collaborating with the team to improve documentation and internal standards. The ideal candidate possesses strong troubleshooting and analytical skills, excellent communication, and business-level English. This role offers the opportunity to work with modern support tools and contribute to a thriving team environment.

Requirements

• Self-motivation to learn and understand new technologies
• Willingness to help users and colleagues with their respective incidents
• Strong troubleshooting and root cause analysis skills
• Business-level English (B2+)
• Excellent communication and attention to detail
• Windows Server and Database basic understanding
• Capability of recognizing problems and gathering information in order to solve them

Responsibilities

• Drive Stability at Scale: Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting
• Resolve with Precision : Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies
• Empower Financial Systems: Maintain and support key banking applications running on Linux and Oracle environments, ensuring continuous service availability
• Build Knowledge, Build Solutions: Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise
• Collaborate in a Thriving Team: Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges
• Embrace Modern Support Tools : Leverage tools such as Graylog, SNMP, and Jira to manage incidents, track issues, and support operational excellence

Preferred Qualifications

• Experience with ticketing tools
• Knowledge of Jira and general ITIL best practices

Benefits

• Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us
• We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance
• As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests