SupportNinja is hiring a
Junior Business Intelligence Developer

Summary

The job is for a Business Intelligence Developer at SupportNinja. The role involves analyzing data to provide insights and drive strategic decision-making. The company offers full-time employment with competitive compensation, adherence to government-mandated benefits, retirement savings program with company matching, life insurance, HMO on day 1, paid time off, birthday leave, bonus and incentive plans, opportunities for skills training and personal and professional development, employee referral program, beautiful office space (for onsite employees), free lunch provided daily (for onsite employees).

Requirements

• Must have a high school diploma or equivalent
• Previous experience in data analysis, business intelligence, or a similar role, preferably in the call center environment
• Strong communication skills, both verbal and written
• Strong analytical and problem-solving skills, with the ability to analyze complex datasets and extract meaningful insights
• Proficiency in data visualization tools such as Tableau, Power BI, or QlikView
• Solid understanding of SQL and database management

Responsibilities

• Collect, analyze, and interpret large datasets to identify trends, patterns, and correlations
• Develop and maintain data models, dashboards, and reports using business intelligence tools
• Collaborate with stakeholders to understand their reporting needs and provide accurate and timely insights
• Ensure data accuracy and integrity by conducting regular data validation and reconciliation
• Analyze complex business problems and provide data-driven insights to support strategic decision-making
• Identify key performance indicators (KPIs) and develop metrics to measure business performance
• Communicate insights and recommendations to stakeholders through visualizations, presentations, and reports
• Collaborate with other departments to drive process improvements and operational efficiency
• Design and develop interactive dashboards and visualizations to effectively present complex data
• Utilize data visualization tools (e.g., Tableau, Power BI) to create compelling and informative visual representations of data
• Customize dashboards to meet the specific needs of different stakeholders and departments
• Train end-users on accessing and interpreting dashboards for informed decision-making
• Ensure data quality and integrity by establishing data governance policies and procedures
• Develop and implement data management strategies to maintain data accuracy and consistency
• Collaborate with IT teams to optimize data infrastructure, storage, and access
• Collaborate with other departments to gather requirements and align data analysis efforts with business objectives
• Communicate complex concepts and findings in a clear and concise manner to technical and non-technical audiences

Preferred Qualifications

Bachelor's degree in Computer Science, Business Analytics, Statistics, or a related field

Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)