Junior Cloud Administrator

Summary

Join our team as a Jr. Cloud Administrator and contribute to the technical delivery of next-generation cloud hosting platforms. This full-time, remote position supports global clients and requires expertise in troubleshooting, database management, and customer support. You will monitor system performance, implement improvements, and perform user assurance testing. The role demands strong communication skills and the ability to work in a fast-paced environment. A competitive total rewards package, including a base salary and discretionary incentive compensation, is offered, along with a range of benefits and programs.

Requirements

• Minimum of 2 years’ experience in providing client facing customer support with previous interaction troubleshooting technical problems with defined SLA’s
• Significant experience with Microsoft SQL Server and T-SQL, including stored procedures
• Understanding or experience in relational and OLAP style databases; knowledge of transactional, no-sql, and analytical database operating principles and methodology. Examples include SQL Server (2016+), MongoDB database (3.x – 5.x), and big data databases and cloud technologies like BigQuery, CloudSQL or similar
• Willingness to work both weekend days
• Proficiency in one or more ETL tools or experience developing components of an ETL system from scratch
• Understanding of data pipelines with multi step transformations

Responsibilities

• Solve complex problems and troubleshoot issues quickly
• Provide superior support to customers, and carefully monitor processing of data through software and database platforms
• Evaluate new issues based on past experience, know how to evaluate the importance of cases to customers, and escalate them when appropriate
• Configure database monitoring utilities to minimize false alarms
• Baseline system performance and monitor for deviation, recommending and implementing improvements to slow running queries
• Monitor Production Workflows and take corrective actions for errors
• Perform regular User Assurance Testing on data, and application testing
• Communicate with customers via phone and email
• Track/follow-up on tasks/issues with attention to detail and order

Preferred Qualifications

• Exposure to GCP toolset, including Big Query and Airflow/ Composer
• Experience defining business requirements for technical integration

Benefits

• Competitive total rewards package including a base salary determined based on the role, experience, skill set, and location
• Discretionary incentive compensation may be awarded in recognition of individual achievements and contributions
• Range of benefits and programs to meet employee needs, based on eligibility