Junior Customer Solutions Expert

Summary

The job description is for a Junior Customer Solutions Expert position at Pipedrive's Lisbon office. The role involves supporting customers, collaborating with other teams, and identifying customer issues. The candidate should have fluency in English and Portuguese, good customer service skills, multitasking abilities, some knowledge of sales, and experience working in a customer-facing role or using helpdesk tools.

Requirements

• Fluency in spoken and written English and Portuguese
• Great customer service skills such as listening, responsiveness, follow-through, and further escalation
• Excellent interpersonal and communication skills
• Ability to multitask and chat with several customers simultaneously

Responsibilities

• Work with support team members to quickly and efficiently answer customer questions in a friendly, personable manner
• Assist customers via live chat, email, and on the telephone
• Collaborate with other teams like product management and engineering to stay abreast of Pipedrive’s latest features
• Identify the root causes of customer issues and offer appropriate solutions
• Help Pipedrive grow by turning both existing and new customers into loyal fans

Preferred Qualifications

• Some knowledge of sales, for example, leads, opportunities, deal tracking, and reporting
• A good understanding of email systems, filtering, spam, and e-mail integration
• Experience working in a customer-facing role is a plus
• Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
• Confident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc

Benefits

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of the usual nice perks and some more
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)