Junior Customer Success Manager Admin

Summary

Join us as a Junior Customer Success Administrator and handle customer inquiries from all customer groups, resolving issues in coordination with stakeholders. Proactively engage with customers to address challenges such as billing problems or system dissatisfaction, utilizing our support offerings and collaborating with internal teams (Sales, Finance, CSM). Accurately document interactions and data in our CRM system. Identify improvement potentials through conversations and data analysis, proposing solutions and contributing to team reporting. Ensure consistently satisfactory customer experiences through team collaboration and coordinate user requests. We offer flexible work environments, competitive compensation and benefits, professional growth opportunities, and an inclusive culture.

Requirements

• Du besitzt einen Bachelor-Abschluss in Betriebswirtschaft, Ingenieurwesen, IT, Wirtschaft oder einem ähnlichen Bereich oder eine vergleichbare Ausbildung
• Du hast bereits erste Erfahrungen im Kundenkontakt gesammelt, vorzugsweise im SaaS-Bereich
• Du bist organisiert, gewissenhaft und hast die Fähigkeit, Prioritäten zu setzen
• Du sprichst fließend Deutsch und Englisch

Responsibilities

• Bearbeitung von Kundenanfragen über das Ticketsystem unter Einhaltung definierter Qualitätsstandards
• Administration und Pflege unseres CRM-Systems zur Sicherstellung vollständiger und konsistenter Kundendaten und Prozesse
• Identifikation von Risiken und Potenzialen entlang der Customer Journey sowie Entwicklung und Umsetzung entsprechender Lösungen
• Einsatz von Tech-Touch-Ansätzen und Automatisierungstools für effiziente, datengestützte Kundenbetreuung

Benefits

• Flexible Work Environment: Enjoy remote work options across Europe or from our office-hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), along with flexible working hours
• Competitive Compensation & Comprehensive Benefits: Attractive salary packages and a generous leave policy that includes 28 annual leave days, special leave days, and nursing care days
• Our comprehensive benefits package also provides a monthly voucher to choose from a variety of providers, including Urban Sports Club, grocery stores, entertainment, and lifestyle options
• Additionally, we equip all employees with state-of-the-art home office equipment and offer a 50% subsidy on private pension plans for permanent employees in Germany
• Professional Growth & Development: Benefit from a significant budget dedicated to learning and personal development, supporting your career growth and continuous learning
• Inclusive & Engaging Culture: Participate in virtual and in-person company events and in our yearly culture connect days, fostering a collaborative and vibrant company culture with minimal hierarchies and respectful communication
• Diverse & International Team: Work alongside a multicultural and international team across 17 different work locations within Europe and 32 nationalities, embracing diversity and a global perspective