Senior Product Manager

Summary

Join Reliance Health as a Senior Product Manager for Clinical Tools and lead our largest telemedicine platform in Nigeria, serving over 20,000 enrollees monthly. You will own the user experience, from consultation requests to post-consultation operations, and manage all clinical tools across our Reliance Family Clinics, including the EMR and pharmacy tools. You'll manage two Associate Product Managers, shape the clinical tools strategy, and expand telemedicine to new markets. This role requires a deep understanding of user needs and data-driven decision-making. You will be responsible for product strategy, roadmap definition, stakeholder management, and team leadership. Success in this role will involve improving product KPIs and ensuring product value and viability.

Requirements

• Previous experience as Product Manager (minimum 7 years)
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions
• Experience at a high-growth company
• Proven record of improving product KPIs that are directly impacting user satisfaction and operational efficiency
• Strong analytical skills, attention to detail and a passion for solving real problems
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders
• Data-driven, using numbers to back up priorities and estimate impact before implementation begins of new initiatives
• Experience working in tools such as Mixpanel and Amplitude, to be able to track a product success and give insights on where improvements can be made in the user journeys
• You have good verbal and written communication skills, the ability to communicate your product vision in simple and easy-to-understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team
• You are an empathetic product manager and are genuinely excited about our mission

Responsibilities

• Own the full user experience, from requesting a consultation through the app, to the doctor handling the consultation, to the internal staff admin to ensure that operations meet SLA and Key success metrics
• Be responsible for all the Clinical tools we use at our Reliance Family Clinics. This includes the EMR that our doctors work in and the tools used in our pharmacies
• Manage two Associate Product Managers reporting directly to you, so you must have experience managing people to ensure that they grow with the responsibilities
• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives
• Evaluate the product’s success and ensure that we use data to drive product decisions
• Define and align meaningful objectives and key results and own the roadmap for your domain
• Ensure that valuable features, enhancements, and bug fixes are prioritised and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company
• Manage internal and external stakeholders, such as doctors, pharmacists and third-party providers
• Manage the Associate Product Managers, and set the priorities for the UX Designer in your squad, ensuring that we focus on the most important tasks and grow your junior team members into world-class Product managers
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users
• Be the expert in knowing who your customer is and what problems you are solving for, always making decisions in favour of the customer
• Be ultimately responsible for making that product valuable and viable

Preferred Qualifications

Experience working with user-facing products, health care is a plus, not a must

Benefits

• Remote-First Environment
• Competitive Salary and Benefits
• Premium Health Insurance
• Unlimited Leave
• Meaningful Impact
• Collaborative Work Culture
• Growth Opportunities
• Learning & Development Allowance