Junior Customer Support Engineer

Summary

The job is for a Junior Customer Support Engineer at Paddle, a SaaS company. The role involves providing technical support to customers and internal teams, becoming an expert on the Paddle Retain and Metrics suite, investigating and resolving issues, helping customers integrate products, working closely with product and engineering teams, and being the voice of customers for improvements.

Requirements

• Knowledge about Python (Django)
• Knowledge of SQL
• Web development experience using Javascript
• Experience using APIs

Responsibilities

• Provide technical support to customers and internal teams
• Become an expert on the Paddle Retain and Metrics suite, including the dashboard and APIs
• Investigate and resolve emergent issues/questions for all existing customers
• Monitor parts of our system and investigate alerts
• Help our customers by advising them on the best way to integrate our products
• Analyse the performance of the companies to support Sales and Product in improvements
• Work closely with our product and engineering teams, helping them to identify, investigate and test fixes for issues and bugs reported by our customers

Preferred Qualifications

• An investigative mindset and like to think out of the box
• An ability to communicate technical concepts with both technical and non-technical audience

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Unlimited holidays
• 4 months of paid family leave regardless of gender
• Invest in learning and personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training