Junior Implementation Engineer

Summary

Join RetailNext's Implementation Engineering team as a technical implementation specialist, responsible for managing the planning, installation, and documentation of RetailNext products and analytics for various customer accounts. You will be the primary point of contact for integrator escalations during deployments, ensuring accurate and efficient installations. The role requires expertise in RetailNext tools and software, network systems, and the ability to make sound decisions during live installations. You will also manage vendor performance and effectively communicate with internal and external stakeholders. RetailNext offers a remote-first hybrid work environment with flexible schedules and various perks, including a best self allowance and recharge days.

Requirements

• Ability to complete all types of RetailNext installations independently
• Ability to complete RetailNext Implementations within our company standard
• Ability to navigate RetailNext tools and software systems to attend to general administrative items related to the role
• Ability to make informed and sound decisions during live installations to ensure proper configuration
• Understanding of when to escalate anything you are unsure of with your role, working with your senior team members
• Have a basic understanding of all deployment-related processes
• Basic experience implementing network systems (software and hardware)
• Basic understanding of TCP/IP networking information
• Ability to read site surveys, photographs, and floor plans in order to accurately scope where RetailNext should place its hardware during installation for optimal coverage

Responsibilities

• Be the primary point of contact for integrator escalations during assigned deployments
• Ensuring accurate, efficient, and effective deployments
• Maintaining the quality of work
• Monitor and document vendor performance as per vendor management expectations
• Work as Operationally required

Preferred Qualifications

• Ensuring the vendors are effectively managed to ensure implementations meet project deadlines
• Ability to manage fluid environment due to the variability of installs, and ensure they are done
• Articulate yourself in a professional manner (Internal/external), being able to properly coordinate complete implementations

Benefits

• Remote-First Hybrid: Work anywhere + office access
• 90-Day Work Anywhere: Work from anywhere for 90 days yearly
• Autonomy & Growth: Flexible schedules, ownership, career investment
• Best Self Allowance: Annual stipend for personal growth
• Recharge Days: Monthly company-wide day off
• Career Growth: We invest in you