Junior Information Technology Helpdesk Specialist

Summary

Join Techland, a leading Polish video game company, and contribute to the development of iconic franchises like Call of Juarez and Dying Light. As an IT Specialist, you will be responsible for providing technical support, managing IT infrastructure, installing and configuring software, troubleshooting network issues, managing databases, ensuring system security, supporting remote employees, and training users. This role requires a passion for video games, proactivity, flexibility, determination, excellent communication skills, and good English proficiency. Techland offers a supportive work environment with benefits like private medical care, life insurance, pro-health campaigns, flexible working hours, and opportunities for personal development.

Requirements

• Passion for video games
• Proactivity and initiative to solve problems without waiting for detailed instructions
• Flexibility and adaptability to change
• Determination and persistence when facing obstacles
• Eagerness to learn and improve continuously within our tools, techniques, and industry practices
• Very good communication and collaboration skills
• Good command of English

Responsibilities

• Technical Support – Providing assistance in resolving technical issues related to software, hardware, and computer networks
• IT Infrastructure Management – Monitoring and maintaining the company’s IT hardware and software
• Software Installation and Configuration – Assisting users with the installation and configuration of software on their devices
• Network Troubleshooting – Diagnosing and resolving network-related problems, such as internet connectivity issues or wireless network disruptions
• Database Management – Monitoring and ensuring the integrity and security of company databases
• Security Troubleshooting – Identifying and mitigating security threats related to company systems and data
• Support for remote employees – Assisting remote employees with the setup and maintenance of their hardware and software to ensure smooth remote work
• User Training and Support – Providing training for employees on how to use company software and hardware effectively

Preferred Qualifications

Experience in commercial projects related to games

Benefits

• A dedicated Buddy who will support you in your daily tasks
• A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions
• An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner
• Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes
• State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Warsaw limited amount of space)