IT Helpdesk Support Engineer

Summary

Join Centerfield as a support specialist and provide remote technical assistance to end-users, resolving application, network, and system issues. You will manage user accounts, monitor service queues, conduct new hire training sessions, and coordinate with vendors for equipment. The role requires strong communication and interpersonal skills, proficiency in various technologies, and the ability to work both independently and collaboratively. Centerfield offers a competitive salary and benefits package, including a semi-annual bonus, PTO, 401k matching, and various team-building activities. The ideal candidate will have 3-5 years of experience in a related field and strong troubleshooting skills. This position offers opportunities for career growth within the company.

Requirements

• 3-5 years of experience in a related field
• Must be proficient in Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac and iOS
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills and reliability
• Ability to troubleshoot and resolve technical issues remotely and effectively
• Comfortable speaking in front of a group/conducting pre-hire sessions
• Detail-oriented and able to follow complex processes

Responsibilities

• Provide remote, first-level, and second-level support to end users for technical issues and service requests
• Provision user accounts for Active Directory, email, and other internal/external applications
• Perform administrative tasks such as password resets and MFA resets
• Monitor service desk queues and provide users with status updates and closure details via the ticketing system
• Conduct "pre-hire sessions" for new hires (between 15-20 users) to guide them remotely through setting up their devices using Intune and installing necessary applications
• Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices
• Create shipping labels for users to send their equipment back to our equipment vendor for redeployment
• Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests
• Assist with various improvement projects as required by the organization
• Create knowledge base articles to help end users and other support team members
• Provide technical guidance to junior team members

Preferred Qualifications

Experience in using Jira Service Desk or a similar ITSM portal, preferred but not required

Benefits

• Competitive salary + semi-annual bonus
• PTO – take a break when you need it!
• 401(k) company match plan – fully vested day 1
• Monthly happy hours & catered lunches
• Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Fully stocked kitchens with snacks & drinks
• Paid charity and volunteer days (local mentor programs, adopt a pet, give-back programs, etc.)
• Monthly team outings (ball games, casino night, etc.)
• Career growth – we enjoy promoting from within!