Junior Infrastructure Engineer

Summary

Join SecurityScorecard's growing Infrastructure Services team as a hybrid IT Support Specialist in NYC. You will provide first-level IT support to employees globally, troubleshooting hardware, software, and network issues. Responsibilities include managing company infrastructure assets, responding to helpdesk tickets, ensuring device security, and collaborating with other IT team members. This role requires 1+ year of front-line IT support experience, familiarity with various programming languages and systems, and understanding of SaaS applications, identity management, and MDM. SecurityScorecard offers a competitive salary, stock options, health benefits, unlimited PTO, parental leave, and tuition reimbursement.

Requirements

• 1+ year of experience in a front-line IT support role, including troubleshooting Windows and MacOS devices
• Understanding of integrating SAAS applications
• Familiar with programming languages (Python, BASH, Powershell, Javascript)
• Working knowledge of computer systems, security, network and systems administration, databases and data storage systems
• Capable of administering a remote macOS(80%),Windows OS(15%) and Linux(5%) workforce
• Manage company SaaS software, email and other communications/collaboration platforms (Google workspace, Slack, Okta, Jira)
• Understanding of identity and access management tools (Okta, Active Directory, Azure)
• Understanding of Mobile Device Management (ie. Jamf Pro, InTune, Kandji)

Responsibilities

• Manage all company infrastructure assets including laptops, mobile devices, and a small office site
• Provide first-level IT support to employees, including hardware, software, and network troubleshooting both remotely and in office
• Monitor and respond Respond to and resolve IT helpdesk tickets in a timely manner
• Work closely with other IT team members to support company-wide initiatives
• Ensure all company devices are up to date with security patches and software updates

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements