Improvado is hiring a
Junior IT & InfoSec Specialist

Summary

The job description is for a Junior Specialist role in the IT & InfoSec team at Improvado, focusing on Corporate SaaS Management & Support, Employee Onboarding and Offboarding, Identity & Access Management (IAM), and User Support. The successful candidate will assist in maintaining the security and efficiency of the company's IT systems and ensuring seamless user experiences.

Requirements

• Current enrollment in or recent completion of a degree in Information Technology, Computer Science, Information Security, or a related field
• Basic understanding of IT systems, networks, and security principles
• Familiarity with common operating systems (Windows, macOS, Linux)
• Knowledge of SaaS platforms and their management
• Strong problem-solving abilities and attention to detail
• Good communication skills, both written and verbal
• Strong command of the English language, both written and verbal
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and processes

Responsibilities

• Assist in managing and supporting the company’s Software-as-a-Service (SaaS) applications
• Monitor the usage and performance of various SaaS platforms, ensuring compliance with security policies
• Collaborate with vendors and service providers to resolve issues and optimize the performance of SaaS tools
• Maintain an up-to-date inventory of all SaaS applications in use and ensure proper licensing
• Support the IT team in onboarding new employees, including setting up accounts, providing access to necessary systems, and configuring devices
• Ensure the timely and secure offboarding of employees, including deactivating accounts and recovering company assets
• Create and update documentation related to the onboarding and offboarding processes
• Assist in managing user accounts and access rights across various systems and applications
• Participate in the regular review and auditing of access rights to ensure compliance with company policies
• Support the implementation and maintenance of Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions
• Provide first-line technical support to employees for hardware, software, and network-related issues
• Assist in troubleshooting and resolving IT incidents in a timely manner

Preferred Qualifications

• Previous internship or work experience in an IT support or security-related role
• Experience with helpdesk or ticketing systems
• Understanding of Identity & Access Management (IAM) concepts
• Basic scripting or automation knowledge (e.g., PowerShell, Bash)

Benefits

• Remote-first environment
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment
• Professional development reimbursement