Junior IT Support Specialist

Summary

Join GetResponse as a Junior IT Support Specialist and contribute to a supportive team environment. Troubleshoot and resolve hardware and software issues for GetResponse employees, maintain IT hardware, and administer MDM systems. Manage SaaS tools, assist with employee onboarding, and provide technical support across departments. Continuously develop technical skills and stay updated on industry trends. This role requires at least one year of IT support experience, solid macOS or Windows 11 knowledge, and strong problem-solving skills. Excellent communication skills in English and Polish are essential.

Requirements

• Minimum 1 year of experience in an IT Support or Helpdesk role
• Solid working knowledge of either macOS or Windows 11
• Ability to effectively use knowledge bases and technical tools
• Quick learner approach with strong problem-solving skills
• Proficiency in technical English (min. B2+ written and spoken)
• Excellent command of the Polish language (native or near to native)
• Strong communication and interpersonal skills, including the ability to handle a high volume of inquiries and provide user training on hardware and software

Responsibilities

• Troubleshooting and resolving hardware and software issues reported by GetResponse employees
• Maintaining and managing IT hardware
• Administering mobile device management (MDM) systems, including Jamf Pro and Microsoft Intune
• Managing SaaS tools and software licenses
• Assisting with the onboarding of new employees by preparing and configuring necessary IT resources
• Providing technical support and cooperation across various departments and teams
• Continuously developing technical skills and staying current with industry trends and best practices

Preferred Qualifications

• Familiarity with Active Directory and Office 365 administration
• Experience with Windows Server administration, including Hyper-V and Microsoft Azure
• Hands-on experience with MDM solutions such as Jamf Pro and Microsoft Intune
• Practical knowledge of macOS environments

Benefits

• Private medical care for employees and their family members
• Employee referral program – up to 10 000 PLN for recommending a friend
• Corporate life insurance
• Employee pension program (PPE)
• Wellbeing and mental health culture – mental health helpline, sport card etc
• Modern equipment – most of our teams work on MacBooks
• English classes
• Internal initiatives like webinars, knowledge-sharing sessions, and more!