Junior Network Analyst

Summary

Join Thrive as a Network Engineer! Responsible for remote client support and occasional onsite support, including troubleshooting network incidents and providing consulting to clients. Requires a Bachelor's Degree, technical problem-solving skills, self-motivation, experience in network architectures and troubleshooting, excellent communication skills, customer service skills, and the ability to work effectively in a team environment.

Requirements

• Bachelor’s Degree, Technical Degree or equivalent work experience
• Excellent problem solver; able to prioritize and coordinate between tasks
• Self-motivated, has ability to work independently and in a team environment
• Experience designing network architectures inclusive of LAN/WAN networking
• Experience troubleshooting network configuration and hardware issues
• Knowledge and experience with infrastructure/network technologies
• Excellent written and oral communication skills
• Ability to articulate technical information and convey to non-technical people
• Excellent customer service skills
• Ability to follow previously documented process while notifying management of variables that have not been clarified
• Is available to work after hours when necessary or for on call rotation if applicable
• Must be able to work effectively in a team environment as well as alone

Responsibilities

• Handle diverse computing environments in a wide cross section of business clients
• Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
• Perform analysis of networking incidents and consistently demonstrate the ability to determine the cause
• Provide consulting to clients on certain applications, Thrives’ best practices, and general computing processes
• Sets client expectations appropriately throughout the troubleshooting process
• Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
• Monitor the service desk service board for escalated service tickets
• Prioritize tickets escalated from Technical Support Engineers
• Ensure that open service tickets are escalated and addressed appropriately from Technical Support Engineers
• Follow Thrive’s best practices for escalating tickets from Technical Support Engineers
• Escalate when necessary to next level engineer for further review/troubleshooting
• Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
• Demonstrate the correct level of urgency while resolving client incidents
• Resolution of incidents related to, but not limited to the following: Firewall Issues including but not limited to SSLVPN, Site to Site VPN, Access Rules
• Monitor and maintain client network performance regarding their LANs, WANs, and wireless networks, including routers, firewalls, and switches technologies. Troubleshoot problem areas as needed
• Maintain accuracy on client documentation
• Monitor and test network performance and provide network performance statistics and reports
• Updating network equipment to the latest firmware release

Preferred Qualifications

• CompTIA Network+
• NSE 4
• CCNA