Junior Onboarding Analyst

Summary

Join Vonage's Onboarding team as an Onboarding Analyst and ensure smooth customer onboarding. You will collaborate with sales and operational teams, finding innovative solutions to customer issues. The role involves managing processes, responding to queries, identifying process improvements, and managing customer setup activities in various dashboard systems. You will help automate manual processes to create a best-in-class onboarding experience. The ideal candidate is fluent in English, degree educated, technically savvy, and possesses junior project management skills. Vonage offers competitive pay, benefits, unlimited discretionary time off, and tuition reimbursement.

Requirements

• Fluent in English
• Degree educated. Bachelor’s degree required, preferably in Business
• Technically savvy. You’re always thinking of ways to improve our way of working with the latest technology
• A junior project manager, with exceptional ability to balance competing priorities
• Process oriented and adaptable. You can juggle multiple steps in complex process maps, whilst delivering on tight deadlines
• Customer focused , always thinking about how to improve tools and customers for your internal and external customer
• Collaborative and friendly. You excel at communicating with diverse stakeholders
• A problem solver. You proactively identify gaps and challenges, pitching solutions
• Comfortable in a fast pace, global & multicultural environment

Responsibilities

• Ensure smooth operation of all processes relating to customer onboarding & product registration; guiding customers as required
• Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally
• Proactively respond to internal and external customer queries in a timely manner
• Actively identify process improvement areas and solutions, communicating findings with team and leaders where appropriate
• Manage set up activities in several dashboard systems, for our customers to go live with some of our products
• Help us transform and automate our manual processes into a best in class onboarding experience

Preferred Qualifications

• Top notch JIRA and Salesforce skills
• Experience in a tech company
• Familiarity with G-Suite

Benefits

• Competitive pay and benefits
• Unlimited discretionary time off
• Tuition reimbursement