Junior Operations QA Specialist

Summary

Join IMPACT BRANDS as a remote Junior Operations Specialist (Quality Assurance) and contribute to a company dedicated to improving lives worldwide. We offer a remote work culture, a home office budget, and a health and wellness budget. Enjoy 25+ working days of holidays, paid volunteer days, and personal development opportunities. We provide an achievement bonus, access to company products, and a flat work culture. This role involves conducting quality audits, analyzing customer support tickets, and contributing to process improvement initiatives.

Requirements

• Student (of the last year) or graduate from Business, Management, Data Analysis, or similar field
• Excellent communication skills in spoken and written Lithuanian & English
• Great interpersonal and problem-solving skills
• Ability to work in a fast-paced environment where improvements are continuously being made and things change quickly

Responsibilities

• Conduct quality audits by systematically reviewing customer service and sales agents' calls, assessing adherence to procedures, and identifying performance trends using structured evaluation criteria
• Analyze customer support tickets to detect recurring issues, measure response effectiveness, and generate data-driven insights for operational improvements
• Compile and present audit reports with key performance metrics, trend analysis, and compliance rates, ensuring data accuracy and actionable insights
• Monitor and assess customer interactions using predefined quantitative and qualitative metrics, highlighting areas for optimization through structured reporting
• Contribute to process improvement initiatives by interpreting audit findings, identifying root causes, and collaborating with the team to enhance efficiency and compliance

Benefits

• Remote work
• Home office budget
• Health and wellness budget
• 25+ Working Days of Holidays
• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact
• Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc
• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success
• Achievement Bonus
• Our company products. Get exclusive access to our health and wellness products
• Flatwork culture
• Team spirit. Enjoy regular team-building activities and engaging online events
• A whole bunch of other benefits (Welcome Package, etc.)