Junior Software Engineer - Support

Summary

Join House Rx's 25+ person product, design, and engineering team as a Junior Software Engineer in Support and help make specialty medications more accessible and affordable. You will prioritize and resolve software bugs impacting end-users, execute database changes, partner with the foundation software team to reduce support volume, and document solutions. The role requires strong problem-solving, communication, and collaboration skills, along with a technical foundation in software development. House Rx offers mentorship, impactful work, agency, and a vibrant, supportive remote-first culture. The expected salary range is $95,000-$115,000, with additional benefits including flexible work hours, generous parental leave, and comprehensive healthcare.

Requirements

• Possess a strong growth mindset, receptive to feedback, and keen to take initiative in your learning and contributions. You view software development as a craft
• Proactive and clear communicator, verbally and through writing where you’re comfortable asking thoughtful questions and seeking guidance
• Able to anticipate problems, dig into issues, and produce well vetted solutions
• Have attended a software bootcamp, have a degree in computer science or a related field, or have at least one year of on the job training
• Able to thrive in a fast-paced, rapidly evolving development environment
• An awareness that we fail and succeed together

Responsibilities

• Prioritize and resolve software bugs that are directly impacting our end-users
• Execute production database changes (Postgres) to help unblock clinical workflows
• Partner with our foundation software team to resolve larger product gaps that will reduce overall support volume (TypeScript, Node, React)
• Document troubleshooting steps and solutions for future reference and to build a knowledge base for the support team
• Monitor system performance and proactively identify potential issues before they impact end-users (Grafana, Sentry)

Benefits

• Flexible work hours and flexible paid time off
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake