360Learning is hiring a
Key Account Manager

Summary

Join a team of five Key Account Managers at 360Learning as a Mid-level KAM, managing a portfolio of approximately 100 accounts, and driving the growth of the company's business. The role is predominantly sales-focused, with opportunities for internal mobility and career growth after 2-3 years of continuous success.

Requirements

• 3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
• Previous experiences working in the SaaS industry
• Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
• Active listening skills and a team player mindset
• Excellent written and verbal communication skills
• Fluent English (US/UK). Another fluent language would be a plus (German, Italian or Spanish)

Responsibilities

• Become a Trello expert and get familiar with our product
• Learn to navigate Convexity, our working environment
• Meet the different teams at 360Learning
• Finalize your onboarding
• Take full ownership of your portfolio of customers
• Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
• Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
• Prepare account reviews with our clients in order to identify areas of development
• Conduct presentations and demonstrations of 360Learning
• Complete the handover of your portfolio and close 30-50 K€ of new ARR in your first quarter (depending on start date)
• Ensure accurate reporting of the activity with your coach to optimize the forecast
• Be proactive in order to improve business processes
• Write complex business proposals and conduct business negotiations
• Close 65-85 K€ of new ARR in your second quarter (depending on start date)
• Prepare, anticipate and ensure the renewal of clients’ contracts
• Define action plans to generate upsells
• Manage the entire business relationship with the clients
• Exceed your targets and be on track to reach the yearly target

Benefits

• Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage
• Employee Care Line
• Flexible hours
• Total work from home possible anywhere in the UK