Key Account Manager

Summary

Join CPM Europe, a leading provider of process equipment and engineered solutions, as their new Accounts Manager Parts Sales. This role involves maintaining relationships with existing agents and customers, conducting regular visits to identify sales opportunities, and contributing to the growth of the Aftermarket organization. Responsibilities include creating strategic regional plans, researching customer needs, driving sales, working with stakeholders to finalize contracts, and assisting with forecasting. The position requires travel throughout the assigned territory and regular customer visits. You will also prepare reports, deliver presentations, and maintain sales records using Salesforce. Collaboration with internal teams is essential to ensure alignment with customer requirements and internal strategies.

Requirements

• Minimum of an MBO-technical education, preferably in Mechanical Engineering, complemented by commercial training
• 3 to 5 years of experience in a commercial role, ideally within an international technical organization
• Excellent communication and interpersonal skills with a proven track record of achieving commercial success
• Already based in the Netherlands, with living and working rights

Responsibilities

• Maintain positive relationships with existing agents and end customers in assigned international areas
• Conduct regular visits to prospects, customers, and agents to provide technical advice and identify sales opportunities
• Monitor market developments to recognize opportunities and threats, and respond effectively
• Contribute to the growth of the Aftermarket organization by selling spare parts, service contracts, and new products for the installed base
• Provide maximum support to agents both within and outside of Europe
• Drive Aftermarket top line growth through Aftermarket Projects, Parts, and Field Service sales by
• Create and manage strategic regional plans that align with customer needs, segment requirements, and global strategies
• Research customer needs and perform buying behaviors analysis in order to take a proactive selling approach, offer them yearly recommended parts, retrofit kits and yearly maintenance-service agreements
• Drive opportunities and close the deal in an efficient and professional manner
• Work with appropriate internal and external stakeholders to finalize contracts
• Assist forecasting planning
• Travel throughout the territory and visit customers on a regular basis
• Prepare customer visit reports via Salesforce and distribute to internal stakeholders
• Attend online and in-person meetings, trainings, trade shows, and sales events
• Prepare and deliver technical presentations that explain aftermarket products or services
• Maintain records of all sales leads, opportunities and monthly visits via Salesforce
• Work closely with internal teams, including capital, back office and service teams to ensure alignment with customer requirements and internal strategies
• Collaborate with service team to diagnose problems with installed equipment and provide field support to customer locations

Preferred Qualifications

Strong command of the English language, both spoken and written; knowledge of additional languages such as French and Arabic are an advantage

Benefits

• 27 vacation days plus 13 ATV days (totaling 40 days off per year)
• Excellent pension plan, with CPM covering 60% of the contributions
• Around 80% travel within the EMEA region, usually for 1-2 week trips
• All out-of-pocket expenses are fully covered
• A solid travel and overtime compensation scheme
• A dynamic role in an international company, offering opportunities for growth
• A fun company culture with enjoyable outings and team events
• We offer you a challenging key position in a highly successful international organization
• It goes without saying that we also offer a good salary, development opportunities and excellent secondary benefits such as holidays, pension contribution, etc
• This is a remote working opportunity