Key Account Manager

Summary

Join CPM, a top provider of process equipment and technical solutions, as our new Key Accounts Manager. This role involves maintaining relationships with international agents and customers, providing technical advice, and identifying sales opportunities. You will contribute to Aftermarket growth by selling spare parts, service contracts, and new products. The position requires creating strategic regional plans, researching customer needs, and driving sales. You will collaborate with internal teams and provide field support. This is a remote working opportunity with a good salary, development opportunities, and excellent secondary benefits.

Requirements

• Minimum of an MBO-technical education, preferably in Mechanical Engineering, complemented by commercial training
• 3 to 5 years of experience in a commercial role, ideally within an international technical organization
• Excellent communication and interpersonal skills with a proven track record of achieving commercial success
• Strong command of the English language
• Already based in Europe, with living and working rights

Responsibilities

• Maintain positive relationships with existing agents and end customers in assigned international areas
• Conduct regular visits to prospects, customers, and agents to provide technical advice and identify sales opportunities
• Monitor market developments to recognize opportunities and threats, and respond effectively
• Contribute to the growth of the Aftermarket organization by selling spare parts, service contracts, and new products for the installed base
• Provide maximum support to agents both within and outside of Europe
• Drive Aftermarket top line growth through Aftermarket Projects, Parts, and Field Service sales by
• Create and manage strategic regional plans that align with customer needs, segment requirements, and global strategies
• Research customer needs and perform buying behaviors analysis in order to take a proactive selling approach, offer them yearly recommended parts, retrofit kits and yearly maintenance-service agreements
• Drive opportunities and close the deal in an efficient and professional manner
• Work with appropriate internal and external stakeholders to finalize contracts
• Assist forecasting planning
• Travel throughout the territory and visit customers on a regular basis
• Prepare customer visit reports via Salesforce and distribute to internal stakeholders
• Attend online and in-person meetings, trainings, trade shows, and sales events
• Prepare and deliver technical presentations that explain aftermarket products or services
• Maintain records of all sales leads, opportunities and monthly visits via Salesforce
• Work closely with internal teams, including capital, back office and service teams to ensure alignment with customer requirements and internal strategies
• Collaborate with service team to diagnose problems with installed equipment and provide field support to customer locations

Benefits

• Good salary
• Development opportunities
• Excellent secondary benefits such as holidays, pension contribution
• Remote working opportunity
• Paid holidays and vacations
• 401k
• Medical/dental insurance
• Tuition assistance