Kooth Engagement Lead

Summary

Join Kooth PLC, a leading digital mental health company, as a Kooth Engagement Lead and play a vital role in raising awareness and increasing registration for our mental health services among children and young people. This role involves promoting Kooth and Qwell to schools, colleges, healthcare professionals, and community groups across a specified territory. You will deliver presentations, conduct training sessions, and maintain up-to-date records of engagement activities. The position requires strong communication and interpersonal skills, proficiency in data analysis, and the ability to manage your time effectively. Weekly travel is required, but the role is otherwise home-based. Kooth offers a competitive salary and benefits package, including generous annual leave, professional development opportunities, and comprehensive health and well-being benefits.

Requirements

• Ability to positively, proactively, and professionally communicate and engage young people and professionals
• Clean driving licence and able to drive own car throughout the day (and evening when required)
• Efficiently manage own time, balancing each step in the engagement process
• Knowledge of regional demographics and priorities of Commissioners
• Efficient administration
• Able to analyse data from Salesforce, and begin to glean insights to improve performance
• GCSE in English and Maths - Level 5 or above Expected
• Further Education qualification in teaching, marketing, sales, youth work or equivalent experience

Responsibilities

• Promote Kooth to young people in schools and colleges
• Prioritise engagement of secondary schools and colleges, with at least the largest 50% (based on pupil number) engaged in the past 6 months i.e. minimum of an intro email sent and one or more telephone calls made per setting
• Deliver whole school or whole year group assembly presentations about Kooth - a minimum audience of 50 young people if visiting in person - and a minimum of 3 per week
• ���Whole school” delivery - once a school is engaged, strive to secure assemblies for ALL year groups + staff training + parent comms (NB Qwell for teachers and parents)
• Maintain an up to date database of ALL secondary schools and FE/ Sixth Form colleges in contract area(s) using the current Engagement Plan (EP) template
• Host stalls at high footfall public events, including Freshers Fairs
• Focus on virtual, direct to CYP promotion of Kooth to clusters of primary schools (not F2F in individual schools), and only in the summer term
• Inform and promote Kooth (and Qwell where applicable) to referrers
• Build and maintain an up to database of all GP surgeries and medical centres in contract area(s) with named Practice Managers where possible
• Promote Kooth (and for Qwell if applicable to use for themselves or to refer adults) to education, healthcare & local community professionals by offering staff training - allocating your time according to the percentage split of time per group as shown above - also taking into account Commissioner priorities
• Join local social media groups and promote Kooth (& Qwell) using resources supplied centrally or via your team’s Canva Creation Lead
• Raise awareness with parents/carers about Kooth (and that Qwell is available for them where applicable) by attending secondary school parents’ evenings
• Demonstrate excellent knowledge about our Kooth and Qwell service, safeguarding, chat process and user benefit
• Demonstrate understanding and execution of the “6 steps to success” engagement process - and be willing to support your sub regional team by taking ownership of one of the steps for all sub region contracts, as agreed with your line manager
• Continuously improve confidence, presentation skills and use of interactivity whilst public speaking, seeking support from your line manager if needed
• Take a strategic approach to diary management and planning outreach to maximise reach and minimise travel time across the whole contract area(s)
• Use monthly data and Commissioner priorities to assess and evolve your engagement approach, in discussion with your line manager in monthly 1-1s
• Represent your work and Kooth plc with knowledge and professionalism in quarterly Commissioner meetings
• Timely administration to ensure Salesforce and Engagement Plans are up to date
• Share all new contacts sourced with Channel Marketing Manager for uploading into Hubspot
• Attend critical regional network meetings where you will be presenting information about Kooth/Qwell

Preferred Qualifications

• Bengali or Hindi is an advantage
• Communication
• Self starter
• Tenacity, determination
• Problem solving

Benefits

• Competitive Salary: £27,200
• Generous Annual Leave Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Professional Development Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
• Health and Well-being Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity
• Lifestyle Benefits Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances