Product Manager

Summary

Join Kooth, a rapidly growing digital mental health platform, as a Product Manager. You will play a pivotal role in shaping the future of personalized digital mental health care, focusing on delivering effective and engaging product experiences. This high-impact position will drive business growth, customer retention, and positive clinical outcomes. The role involves product delivery, strategy, stakeholder management, commercial engagement, and cross-functional collaboration. You will leverage data-informed approaches to balance business and user needs. Success in this role requires strong product management skills, data analysis capabilities, and effective communication and collaboration with various teams and stakeholders.

Requirements

• Deployment of Data Science
• Building digital health products
• Experience working with SaaS Products
• Designing, Running and Analysing product experience
• Defining product requirements for technical teams
• Communication
• Stakeholder Management
• Proactive
• Passion for Mental Health
• Critical Thinking

Responsibilities

• Drive product discovery work including competitor research, user research and design sprints, alongside our user research and design teams
• Identify and prioritise opportunities relating to your area to formulate a quarterly roadmap and identify appropriate success metrics
• Align a squad on the goal and problem space, shaping narratives around user insights to develop effective andappropriate solutions
• Define product requirements and work with technical leads to refine these in order to write work tickets with sound acceptance criteria
• Proactive identification of risks and assumptions, with appropriate mitigation and level of documentation in place
• Run sprints and communicate sprint/goal progress as well as blockers and risks to the rest of the team
• Proactively balance multiple priorities and navigate trade offs between them
• Use experimentation i.e. A/B testing and other tools based on solid hypotheses and with an understanding ofconfidence levels. Clear communication of results and learnings
• Understand different routes to validating a product solution and identify the most appropriate for the situation
• Comfortable diving into data from product experiments to understand the impact and pull out key learnings
• Collaborate with research and data science to ensure data science models are developed and deployed successfully in the product
• Work closely with product design and clinical teams, to ensure app design is coherent to the clinical product model, whilst engaging for users
• Work closely with service operations to ensure solutions are scalable, compliant and meet contract SLAs
• Sift through and draw insights from qualitative and quantitative data sets, and use data to drive decision-making
• Lead discovery efforts and partner with UXR effectively to better understand the needs of our users
• Identify future opportunity areas relating to your domain
• Guide stakeholders through complex problem spaces, helping them to consider trade-offs to make a decision
• Maintain the product roadmap to communicate your squad's priorities, current status of work as well as the problem and opportunity areas
• Liaise with external customers and commercial stakeholders about their requirements and planned updates to the application
• Collaborate with marketing to maintain a consistent value proposition, expectations and experience for users
• Support the senior product team in maintaining effective collaborations with key customers, organisations, or academic partners
• Gather, assess and incorporate win/loss data with commercial teams to inform product decisions
• Help to assess third party tooling and software for applicability and usefulness in our app
• Show awareness of and consideration for clinical safety workflows within the app functionality, including audit of clinical sessions and risk escalation for users in need
• Collaborate with privacy and legal to ensure product changes remain compliant with regulations

Preferred Qualifications

• Experience with healthcare data standards (e.g., HL7, FHIR)
• Familiarity with interoperability frameworks and APIs in clinical systems
• Knowledge of healthcare billing and claims processing workflows
• Prior experience working with EHR/EMR systems or health tech platforms

Benefits

• Competitive Salary: Up to £65,000
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
• Health and Well-being: Prioritize your health and well-being with our comprehensive Health Shield cover and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity