Product Manager
Kooth plc
Summary
Join Kooth, a rapidly growing digital mental health platform, as a Product Manager. You will play a pivotal role in shaping the future of personalized digital mental health care, using a data-informed approach to balance business and user needs. This high-impact position will drive business growth, customer retention, and positive clinical outcomes. The role involves product delivery, strategy, stakeholder management, commercial engagement, and cross-functional collaboration. You will work with various teams, including user research, design, clinical, service operations, and marketing, to deliver engaging and effective product experiences. The position offers a competitive salary and a range of benefits, including generous annual leave, professional development opportunities, and flexible working arrangements.
Requirements
- Deployment of Data Science
- Building digital health products
- Experience working with SaaS Products
- Designing, Running and Analysing product experience
- Defining product requirements for technical teams
- Communication
- Stakeholder Management
- Proactive
- Passion for Mental Health
- Critical Thinking
Responsibilities
- Drive product discovery work including competitor research, user research and design sprints, alongside our user research and design teams
- Identify and prioritise opportunities relating to your area to formulate a quarterly roadmap and identify appropriate success metrics
- Align a squad on the goal and problem space, shaping narratives around user insights to develop effective andappropriate solutions
- Define product requirements and work with technical leads to refine these in order to write work tickets with sound acceptance criteria
- Proactive identification of risks and assumptions, with appropriate mitigation and level of documentation in place
- Run sprints and communicate sprint/goal progress as well as blockers and risks to the rest of the team
- Proactively balance multiple priorities and navigate trade offs between them
- Use experimentation i.e. A/B testing and other tools based on solid hypotheses and with an understanding ofconfidence levels. Clear communication of results and learnings
- Understand different routes to validating a product solution and identify the most appropriate for the situation
- Comfortable diving into data from product experiments to understand the impact and pull out key learnings
- Collaborate with research and data science to ensure data science models are developed and deployed successfully in the product
- Work closely with product design and clinical teams, to ensure app design is coherent to the clinical product model, whilst engaging for users
- Work closely with service operations to ensure solutions are scalable, compliant and meet contract SLAs
- Sift through and draw insights from qualitative and quantitative data sets, and use data to drive decision-making
- Lead discovery efforts and partner with UXR effectively to better understand the needs of our users
- Identify future opportunity areas relating to your domain
- Guide stakeholders through complex problem spaces, helping them to consider trade-offs to make a decision
- Maintain the product roadmap to communicate your squad's priorities, current status of work as well as the problem and opportunity areas
- Liaise with external customers and commercial stakeholders about their requirements and planned updates to the application
- Collaborate with marketing to maintain a consistent value proposition, expectations and experience for users
- Support the senior product team in maintaining effective collaborations with key customers, organisations, or academic partners
- Gather, assess and incorporate win/loss data with commercial teams to inform product decisions
- Help to assess third party tooling and software for applicability and usefulness in our app
- Show awareness of and consideration for clinical safety workflows within the app functionality, including audit of clinical sessions and risk escalation for users in need
- Collaborate with privacy and legal to ensure product changes remain compliant with regulations
Preferred Qualifications
- Experience with healthcare data standards (e.g., HL7, FHIR)
- Familiarity with interoperability frameworks and APIs in clinical systems
- Knowledge of healthcare billing and claims processing workflows
- Prior experience working with EHR/EMR systems or health tech platforms
Benefits
- Competitive Salary: Up to Β£65,000
- Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
- Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
- Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
- Health and Well-being: Prioritize your health and well-being with our comprehensive Health Shield cover and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
- Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
- Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity
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