Product Manager

Summary

Join Kooth, a rapidly growing digital mental health platform, as a Product Manager. You will play a pivotal role in shaping the future of personalized digital mental health care, using a data-informed approach to balance business and user needs. This high-impact position will drive business growth, customer retention, and positive clinical outcomes. The role involves product delivery, strategy, stakeholder management, commercial engagement, and cross-functional collaboration. You will work with various teams, including user research, design, clinical, service operations, and marketing, to deliver engaging and effective product experiences. The position offers a competitive salary and a range of benefits, including generous annual leave, professional development opportunities, and flexible working arrangements.

Requirements

• Deployment of Data Science
• Building digital health products
• Experience working with SaaS Products
• Designing, Running and Analysing product experience
• Defining product requirements for technical teams
• Communication
• Stakeholder Management
• Proactive
• Passion for Mental Health
• Critical Thinking

Responsibilities

• Drive product discovery work including competitor research, user research and design sprints, alongside our user research and design teams
• Identify and prioritise opportunities relating to your area to formulate a quarterly roadmap and identify appropriate success metrics
• Align a squad on the goal and problem space, shaping narratives around user insights to develop effective andappropriate solutions
• Define product requirements and work with technical leads to refine these in order to write work tickets with sound acceptance criteria
• Proactive identification of risks and assumptions, with appropriate mitigation and level of documentation in place
• Run sprints and communicate sprint/goal progress as well as blockers and risks to the rest of the team
• Proactively balance multiple priorities and navigate trade offs between them
• Use experimentation i.e. A/B testing and other tools based on solid hypotheses and with an understanding ofconfidence levels. Clear communication of results and learnings
• Understand different routes to validating a product solution and identify the most appropriate for the situation
• Comfortable diving into data from product experiments to understand the impact and pull out key learnings
• Collaborate with research and data science to ensure data science models are developed and deployed successfully in the product
• Work closely with product design and clinical teams, to ensure app design is coherent to the clinical product model, whilst engaging for users
• Work closely with service operations to ensure solutions are scalable, compliant and meet contract SLAs
• Sift through and draw insights from qualitative and quantitative data sets, and use data to drive decision-making
• Lead discovery efforts and partner with UXR effectively to better understand the needs of our users
• Identify future opportunity areas relating to your domain
• Guide stakeholders through complex problem spaces, helping them to consider trade-offs to make a decision
• Maintain the product roadmap to communicate your squad's priorities, current status of work as well as the problem and opportunity areas
• Liaise with external customers and commercial stakeholders about their requirements and planned updates to the application
• Collaborate with marketing to maintain a consistent value proposition, expectations and experience for users
• Support the senior product team in maintaining effective collaborations with key customers, organisations, or academic partners
• Gather, assess and incorporate win/loss data with commercial teams to inform product decisions
• Help to assess third party tooling and software for applicability and usefulness in our app
• Show awareness of and consideration for clinical safety workflows within the app functionality, including audit of clinical sessions and risk escalation for users in need
• Collaborate with privacy and legal to ensure product changes remain compliant with regulations

Preferred Qualifications

• Experience with healthcare data standards (e.g., HL7, FHIR)
• Familiarity with interoperability frameworks and APIs in clinical systems
• Knowledge of healthcare billing and claims processing workflows
• Prior experience working with EHR/EMR systems or health tech platforms

Benefits

• Competitive Salary: Up to £65,000
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
• Health and Well-being: Prioritize your health and well-being with our comprehensive Health Shield cover and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity