Kyc Onboarding Operations Analyst

Summary

Join Airwallex's U.S. Know Your Customer (KYC) Operations Team as one of the first points of contact for new customers, assisting them with their application process to open an Airwallex account. You will perform KYC screenings, document client information according to U.S. regulations, and liaise with customers via email and Slack. This role requires strong attention to detail, AML/KYC knowledge, and experience in operations. The position offers the opportunity to contribute to process improvement and work remotely in the U.S. or in the San Francisco office. Airwallex is an equal opportunity employer and values diversity.

Requirements

• 2+ years of experience in Operations
• AML/KYC knowledge & experience
• Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
• The willingness to learn new Compliance processes and develop skills at a fast pace
• Proficiency with Microsoft Excel/ Google spreadsheets

Responsibilities

• Liaise with customers via email and Slack to ensure they have a smooth onboarding experience
• Collect key information (data entry) and help execute our global operations processes
• Support our KYC analysts with subject matter expertise and escalations support
• Manage and execute our Quality Assurance (QA) program

Preferred Qualifications

Comfortable with the occasional SQL query

Benefits

This role can be remotely based in the U.S. or our San Francisco office, preferably in PST