Kyc Analyst

Summary

Join Blue Cube Services as a KYC Analyst (Contractor) and contribute to the world's leading software platform for digital assets. This fully remote role involves manually reviewing and verifying KYC applications, responding to customer inquiries, and collaborating with the global Customer Success team. The position requires at least one year of KYC experience, strong communication skills, and a customer-centric approach. Compensation is in cryptocurrency, and candidates must be self-employed and responsible for their tax declarations. Successful candidates will receive training and have opportunities for role progression. Shifts are flexible to accommodate a 24/7 business operation.

Requirements

• At least 1 year of previous KYC experience is a must for this position
• Unquestionable trustworthiness and integrity
• Timely and accurate review of KYC information on client files
• Customer-friendly communication style when interacting with customers via email
• Strong English written and verbal skills
• 18 years of age or older with previous work or internship experience
• Strong wifi
• Candidates must have access to an appropriate laptop with a camera or a webcam and a phone capable of running Google / Other authenticator software
• Candidates must be prepared to submit to further background / security checks if required

Responsibilities

• Manually review and verify or reject incoming KYC applications that our automated software has flagged for human intervention
• Respond to customers who have raised tickets specifically about KYC applications
• Participate in regular video calls with the Customer Success team and provide feedback as required to the rest of the company

Preferred Qualifications

Understanding of cryptocurrencies is an advantage but is not required - training will be provided

Benefits

• Successful candidates will receive training in crypto and KYC service from our clients in house training team
• Opportunities for role progression for top performers
• Shifts will be flexible based on our incoming workloads and the availability of contractors