Palta is hiring a
L1 Support Agent, Remote - Worldwide

Summary

The job description is for a Customer Support L1 Representative at Palta's SIMPLE product. The role involves monitoring incoming messages, collaborating with various teams, and turning negative customer situations into positive experiences. The ideal candidate should have the specified skills and experience.

Requirements

• Person who is located in the following time zones : GMT +8, GMT+3, GMT +2
• Excellent customer service skills: ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
• Fluency in written English is a must
• Resistant to stress and routine: you will have to correspond a lot with users
• Self-organization skills
• Ability to work in a fast-paced ever-changing environment
• Technologically inclined
• Attentiveness
• 1-3 years experience in Technical Support, Customer Support, Customer service, or another similar role

Responsibilities

• Monitoring of incoming messages (Escalations/Product Requests/Billing Requests)
• Work with users feedback
• Collaboration with the Community, QA, marketing and Development teams
• Turning potential negative customer situations into positive experiences

Preferred Qualifications

• Experience in mobile products is desirable
• Readiness to work shifts 2/2 (day or night)

Benefits

• Competitive salary
• Fully Remote
• A premium SIMPLE subscription
• 21 days annual leave
• Internet Coverage
• Emergency Days
• Bonus System for extraordinary results