SupportYourApp is hiring a
L1 Technical Support Consultant
closedSupportYourApp
π΅ ~$12k-$18k
πRemote - Colombia
Summary
The job is for a Technical Support Consultant at SupportYourApp, a multinational company providing technical support services. The role involves resolving technical issues via chats and emails, gathering data, ensuring customer satisfaction, maintaining product knowledge, and securely handling sensitive information. The position offers flexible schedule, remote work, compensation in USD, good bonuses for referring friends, paid intensive training, work-life balance, and a positive work environment.
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- Experience with handling and troubleshooting IT environments
- Knowledge of various operating systems (Linux, Mac, and Windows), including troubleshooting
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Responsibilities
- Provide exceptional technical support via chats and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our clientβs products and services
- Securely work with customersβ sensitive information
Preferred Qualifications
- Experience with HubSpot or similar CRM systems
- Basic understanding of cybersecurity terminology
- Reading and understanding automation and scripting abilities (PS, Python, Bash)
- Ability to do online research and to qualify leads through Google search, LinkedIn, and other sources
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
This job is filled or no longer available
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