Remote Technical Support Consultant

Summary

The job is for a Technical Support Consultant at SupportYourApp, a multinational company providing technical support services. The role involves providing technical support via calls and emails, resolving inquiries, performing technical configuration tasks, conducting troubleshooting, and working with customers' sensitive information. The position requires fluency in German (C1) and English (B2), knowledge of IPV4 protocol, basic network and firewall knowledge, a personal computer with at least 8GB RAM and a stable internet connection, and may benefit from a technical background, experience with CRM systems, or a degree in computer science or information technology. The role offers a fixed schedule, opportunity to work remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in growth, and greenhouse conditions for self-development.

Requirements

• Fluent German (at least C1, written and verbal). and English (B2)
• Knowledge of IPV4 protocol
• Basic network knowledge
• Basic Firewall knowledge
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Providing exceptional technical support via calls and emails
• Resolving L1 and L2 support inquiries
• Performing technical configuration tasks
• Conducting troubleshooting

Preferred Qualifications

• Technical background
• Experience with CRM systems
• Degree in computer science or information technology

Benefits

• Fixed schedule: Monday to Friday, 4 AM–12 PM, Brazil time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development