SupportYourApp is hiring a
L1 Technical Support Consultant

Summary

The job is for a Technical Support Consultant at SupportYourApp, a multinational company providing technical support services. The role involves resolving support inquiries, gathering data, ensuring customer satisfaction, maintaining product knowledge, and securely handling sensitive information. The position requires excellent English communication skills, experience with IT environments, knowledge of various operating systems, a customer-oriented attitude, and excellent interpersonal skills.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with handling and troubleshooting IT environments
• Knowledge of various operating systems (Linux, Mac, and Windows), including troubleshooting
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities

• Provide exceptional technical support via chats and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Ensure customers' satisfaction with any interaction

Preferred Qualifications

• Experience with HubSpot or similar CRM systems
• Basic understanding of cybersecurity terminology
• Reading and understanding automation and scripting abilities (PS, Python, Bash)
• Ability to do online research and to qualify leads through Google search, LinkedIn, and other sources

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development