Remote L1 Technical Support Consultant

Summary

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with handling and troubleshooting IT environments (e.g., networks, system, security)
• Knowledge of various operating systems (Linux, Mac, and Windows), including troubleshooting
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities

• Provide exceptional technical support via chats and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information

Preferred Qualifications

• Experience with HubSpot or similar CRM systems
• Basic understanding of cybersecurity terminology
• Reading and understanding automation and scripting abilities (PS, Python, Bash)
• Ability to do online research and to qualify leads through Google search, LinkedIn, and other sources

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development