SupportYourApp is hiring a
L2 Technical Support Consultant & Backend Engineer, Remote - United States
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Summary
The job is for an L2 Technical Support Consultant at a company specializing in derivatives and capital markets risk management. The role involves providing support, developing backend systems, gathering technical information, ensuring customer satisfaction, and maintaining product knowledge.
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
Responsibilities
- Always be up-to-date with the cutting-edge technology
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
Preferred Qualifications
- Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
- Knowledge of performance tuning techniques
- Understanding of financial sector derivatives
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
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