SupportYourApp is hiring a
L2 Technical Support Consultant & Backend Engineer, Remote - Venezuela

Summary

The job is for an L2 Technical Support Consultant at a company specializing in derivatives and capital markets risk management. The role involves providing support, developing backend systems, gathering technical information, ensuring customer satisfaction, and maintaining product knowledge.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• Proficiency in Java/Spring Boot and MongoDB
• Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering

Responsibilities

• Always be up-to-date with the cutting-edge technology
• Provide L2 support to customers, diagnosing and resolving complex technical issues
• Develop and maintain backend systems using Java/Spring Boot and MongoDB
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

• Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
• Knowledge of performance tuning techniques
• Understanding of financial sector derivatives

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development